Shipping Policy

Hollywood Stylez ("we" and "us") is the operator of (www.hollywoodstylez.net) ("Website"). By placing an order

through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3.Return Due To Change Of Mind
Hollywood Stylez will happily accept returns due to change of mind as long as a request to return is received by us within 24 hours of receipt of item and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Hollywood Stylez) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Hollywood Stylez will only exchange hair that has been unused. Once hair has been installed, it voids any warranty.

4. Delivery Terms
4.1 Transit Time Domestically

Shipping Time occurs after the processing time is completed (check section 4.3 for exact processing time)
Domestic shipments are in transit for 2 -7 business days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time/ Processing Time

Bundles/Closures- 3-5 Business Days

Custom Units (Wigs)- 7-14 Business Days 

BYOB Custom Unit (Wigs)- 7-10 Business Days after receiving hair in mail

Custom Unit (Wig) Shampoo & Style- 5-7 Business Days after wig received 

Custom Unit (Wig) Lace Replacement- 7-10 Business Days After wig is received 

Ready To Ship Units (Wigs)- Same Day for orders placed before 5PM CT,  Next Day for orders after 5PM CT

 Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order is dispatched.

4.5 Shipping

Hollywood Stylez will ship to the address listed on the method of payment

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement when the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at hollywoodstylezbyandrea@gmail.com